Adaptability
Adjusting to shifting circumstances.
- You are open to innovation.
- You can easily deviate from the original plan if circumstances require.
- You see opportunities in changing circumstances.
- You adapt your approach/strategy based on specific situations or people.
- You remain flexible under pressure.
Accuracy
Working accurately.
- You work as faultlessly as possible, also under pressure.
- You have a keen eye for detail.
- You respect current procedures and processes.
- You anticipate situations where accuracy could be at risk.
Appearance
Making a good, professional impression.
- You dress in a way that is appropriate for the situation.
- You make a relaxed and confident impression.
- You connect in an open, cordial way.
- You present yourself as knowledgeable and competent.
Awareness of external factors
Being aware of developments outside the organisation that influence its operations and acting accordingly.
- You actively search for news and information relating to your field.
- You are aware of political and social developments that can influence the organisation.
- You consider external developments in your practice and future plans.
- You are mindful of external sensitivities and power structures.
Capacity to coach
Assisting others in their professional growth.
- You give advice with which others can develop new ideas and competencies.
- You take the educational level of others into consideration.
- You stimulate the capacity to self-reflect.
- You contribute to the self-confidence of others.
- You keep track of the development of employees and frequently provide feedback.
Capacity to learn
Being able to grow professionally.
- You seek opportunities to grow.
- You actively ask for feedback.
- You consider criticism and mistakes as an opportunity to learn.
- You apply acquired knowledge and skills in practice.
- You have a realistic understanding of your abilities; strengths and points for development.
Collaboration
Meeting organisational targets together.
- You contribute to other people's work.
- You actively seek other people's input to meet organisation's targets.
- You respond constructively to other people's initiatives.
- You seek or initiate collaborative relationships.
Commitment
Commitment and appreciation for responsibilities and quality standards.
- You are a diligent, dedicated worker.
- You do what you promise; you deliver according to the agreement and on time
- You show initiative and look for challenges.
- You take responsibility for mistakes and pull out all the stops to correct them.
- You take action in the event of wrongdoing.
Conflict resolution
Dealing with conflicting parties in a tactical, solution-oriented manner.
- You know how to assess the interests of conflicting parties.
- You address sensitive matters.
- You establish de-escalation with your approach.
- You aim for a solution that is acceptable to all involved.
Creativity
Proposing ingenious solutions.
- You quickly see correlations when analyzing issues.
- You come up with imaginative ideas when looking for solutions.
- You are capable of approaching matters from different viewpoints.
- You are persistent in seeking a solution, despite the hesitations of others.
- You re-examine existing processes and come up with alternatives.
Customer-orientation
Focusing on the needs of the purchaser of products and services.
- You are helpful.
- You try to identify the customer's needs: you ask in-depth questions, anticipate and offer suggestions.
- You honour commitments and communicate in a timely and clear manner.
- You check whether you have met the customer's expectations.
- You respond constructively to dissatisfaction and complaints.
- You maintain a relationship with customers.
Decisiveness
Breaking impasses and making decisions.
- You have a good sense of timing regarding the moment a decision needs to be made.
- You know when you have sufficient information to make a decision.
- You take a clear stand, even when opinions differ.
- You take responsibility for decisions made.
- You have the courage to make unpopular decisions.
Entrepreneurial qualities
Acting effectively in the marketplace.
- You identify opportunities in the market and capitalise on them.
- You dare to take risks to create new opportunities.
- You know to kindle the enthusiasm of others for your initiatives.
- You seek contact with people who can contribute to your goals.
- You are tenacious and come up with creative solutions in the event of resistance or setback.
Focus on results
Actively focusing on getting results.
- You set specific, achievable goals at the start of work.
- You are motivated and strive to achieve goals.
- You intervene when targets are at risk, or when they might not be reached in accordance with agreed criteria.
- You are searching for methods to make work more efficient.
- You are focused on quality, also under pressure.
Forming Judgement
Considering information, facts and possibilities when forming an opinion or making a decision.
- You make sure you are well informed before you form an opinion.
- You consider matters from different perspectives, you are mindful of different interests.
- You make reasoned choices and you can substantiate your decisions.
- You understand the consequences of the position you take.
Giving advice
Exerting influence on policy and planning without having decisional power.
- You use professional preparation and experience to provide others with useful information for decision making.
- You are aware of the interests of those with decisional power.
- You anticipate conflicting interests and opposition.
- You know how to fathom complex advice issues.
- You provide a well-founded argumentation and you know how to persuade.
Innovation
Explore and initiate innovative methods.
- You are future-oriented and open to change.
- You are exploring new opportunities and trends in your field.
- You apply these principles into the daily practice of your organisation.
- You dare to experiment with new approaches.
- You seek (collaborative) relationships and support for innovative ideas.
Integrity
Enforcing generally accepted ethical standards.
- You abide by procedures, regulations, and rules.
- You are able to gauge the confidentiality of information.
- You communicate pro-actively about personal interests.
- You are keen to avoid conflicts of interest.
- You act according to rules, even when you experience opposition or pressure.
Leadership
Directing staff to reach set targets.
- You set goals and priorities for your team and make your expectations clear.
- You monitor progress and intervene if necessary.
- You acknowledge achievement and show appreciation.
- You are mindful of the individual needs of employees.
- You assist co-workers in their professional development.
- You know how to inspire and motivate your team members.
- You set a good example: show the behaviour expected of employees.
Listening
Gathering information from conversation partners.
- You take time to listen to others.
- You ask the right questions to collect all available information.
- You verify whether you have properly understood what the conversation partner said.
- Your non-verbal attitude reinforces listening.
Negotiation
Finding solutions that are acceptable to all involved.
- You are aware of personal goals, opportunities, and limitations during negotiations.
- You know how to assess the interests of the other party and act on them.
- You aim for solutions that are acceptable to all involved.
- You stand firm in case of resistance and unexpected developments.
Networking
Building up and nurturing networks for the benefit of professional targets.
- You actively seek people that can contribute to reaching your professional targets.
- You're not only 'collecting' information from those contacts, you also 'give' and 'share' actively.
- You connect the people within your network.
- You share information in relevant, professional networks (online/offline).
Oral communication
Sharing information in a manner clear to others.
- You use proper language.
- You speak calmly and intelligibly.
- You adapt language usage to your conversation partner(s).
- Your body language and intonation contributes to your message.
- You know how to captivate listeners.
- You know how to put complex matters into words.
Organisational sensitivity
Awareness of the correlation between parts of the organisation.
- You are aware of developments in the organisation.
- You understand the impact that other organisational parts can have on your work.
- You consider the interests of other organisational parts in your decision-making.
- You are mindful of the mutual relationships within the organisation.
Persuasiveness
Being capable of convincing others of your viewpoint.
- You use clear argumentation to convince others of your viewpoint.
- Your non-verbal behaviour shows your conviction.
- You stand firm in case of resistance and objections.
- You counter objections with arguments and empathy.
Planning and organising
Organising tasks in such a way that they can be executed efficiently and effectively.
- You set achievable targets.
- You establish a work process with clear priorities and intermediate steps.
- You include all relevant factors: what needs to be done, with what means, at what cost, by whom, at what time, etc.
- You monitor work's progress.
Presentation
Delivering an engaging and effective message to others.
- You appear confident in front of an audience.
- You give a clear structure to speeches and presentations.
- You choose language and information that are tuned to the recipient.
- You know how to captivate an audience.
- You are in touch with the audience and respond to their signals.
Self-assertion
Standing up for oneself.
- You stand up for your needs and opinions.
- You set boundaries and can effectively say 'no'.
- You actively give feedback regarding other people's behaviour.
- You have the courage to address sensitivities, without evasion.
Sensitivity
Being susceptible to the feelings and needs of others. Being aware of ones impact on others.
- You take the feelings, needs and goals of others into account.
- You show understanding for differences in opinion, wishes and beliefs.
- You understand the impact of your behaviour on others.
- You pick up non-verbal signals from others; see if something is wrong.
- You can address the feelings and needs of others in a respectful, honest manner.
Sociability
Being able to connect and maintain a professional relationship in a natural way.
- You approach people, take the initiative for a conversation.
- You can easily talk about a variety of topics.
- You express interest and ask questions.
- You easily adapt to social and business interaction.
- You are able to position yourself and the organisation in communication with others.
Stress resistance
Able to continue to act effectively under difficult circumstances.
- You perform effectively under increased pressure: keep an overview and set priorities.
- You remain calm in case of adversity, resistance, or disappointment.
- You seek productive solutions in difficult circumstances.
- You make sensible decisions in unforeseen situations.
Strategic capability
Having and sharing insights into the development of an organisation.
- You think ahead and anticipate change.
- You identify relevant trends and patterns in your field.
- You take relevant trends into account for future plans.
- You have a clear view on the future of your team and/or organization.
Written communication
Transmitting written information clearly.
- You use correct grammar, proper spelling and punctuation.
- You are clearly structured in writing.
- You write engaging, convincing texts.
- You adapt language usage to the target group.
